Failed to log into the Control Client with error code “VSM217” Solution: Change the HikCentral server’s CPU to mainstream models such as Intel Core, Xeon. Reason: The CPU model of the HikCentral server is not compatible causing token encryption error. Question: Failed to log into HikCentral and received a prompt “Invalid token”. Failed to log into HikCentral with prompt “Invalid token”
Solution: When installing HikCentral in Rose redundancy mode, manually start the NGINX services both on the host VSM server and the spare VSM server. Since the Rose Replicator does not supervise the NGINX service, the NGINX service on the spare VSM server cannot be started automatically which causes the failure of login. Reason: You have enabled the NGINX service on the host VSM server but have not enabled it on the spare VSM server. Question: In Rose redundancy mode, when the host VSM server switched to the spare VSM server, I failed to log into HikCentral and received an error message “vsm.dll”. Failed to log into HikCentral with error “vsm.dll” Quit NPF tools that use SADP (such as Wireshark, SADP, iVMS-4200, etc.). Solution: Make sure that the web controls that were previously installed are uninstalled completely. Other programs in the system occupied NPF.The previous web controls have not been uninstalled completely.Reason: This might be caused by the following two reasons: Question: I tried to install the web control, but failed and received an error message “NPF failed”. Failed to install the web control with prompt “NPF failed” Check whether the system is in the HikCentral’s list. Solution: The system interface is not compatible with the LicenseClean tool. Question: Failed to install HikCentral with prompt “LicesneClean.exe stopped working ”. HikCentral: Failed Messages, Error Codes, and their Respective Solutions Failed to install HikCentral with prompt “LicesneClean.exe stopped working” In this guide we’ve listed some of the main error codes of HikCentral, the reason why they show up and the steps you need to follow to fix the issues. It may happen that HikCentral shows various errors or failed messages that may prevent the software from working properly. It works for the Hikvision logo and OEM version sold under third-party brand names. HikCentral is pre-loaded on a Windows-based server. HikCentral is a Central Management System (CMS) designed for managing distributed sites or large groupings of cameras recording on Hikvision NVRs, DVRs, and CVRs.
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